Lysanne Lessard, PhD



Lysanne Lessard received her PhD in Information Systems from the Faculty of Information at the University of Toronto. Professor Lessard’s research has been funded notably by the NSERC and SSHRC. Her research focuses on producing new models and methods for the design, transformation, and evaluation of knowledge-intensive services such as professional services, research and development services, and healthcare services. The ability of these services to create innovation and value is not being maximized because current service design approaches do not adequately factor in their unique characteristics. It is thus important to create new models and methods able to lead to processes and information and communication technologies (ICT) that are aligned with the functioning, actors, and context of knowledge-intensive services.

Research Insterests

  • Information Systems


Website or blog


Main address:
University of Ottawa, Telfer School of Management
55 ave. Laurier East
Ottawa (ON) K1N 6N5

Main telephone:
613-562-5800 ext. 2468